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At PCH, our goal is to take it a step further than organic and
Bottom line: We respect your privacy. We're internet users as well and wouldn't do anything that our grandma wouldn't understand. We use your Personal Information only for providing our service and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Now for the details...
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information"). While the nature of our business requires us to obtain personal information from you, we will never knowingly sell, rent, loan, or provide that information to any third party (except the financial institution that processes your payment) without your specific consent. Pacific Coast Harvest is dedicated to protecting your information and fully complying with the requirements of the law.
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this information.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we think you'd find interesting or appealing.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
If you're not 100% satisfied with your purchase, please contact us right away. If it's due to spoiled items, email us a picture so that we can better understand how to improve for the future. It'll happen and we want to improve!
Please keep your payment information up-to-date. If your payment is not processed prior to delivery, we usually deliver to you but may not if there has been previous issues with payment. If we deliver despite a card decline, we expect you to pay.
You will be charged for your groceries the day of or day before delivery. If you need to cancel after we have charged your credit/debit card, our default option is to credit a future order but will issue a refund upon request.
If you received a wooden crate and don't return it to us, there may be a $10 charge. We will pick up the crate if you discontinue service.
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the http://www.pacificcoastharvest.com website operated by Dinner Table Ideas, LLC ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance of the delivery of produce, as noted in our refund policy. Subscriptions may be cancelled at any time prior to the cancellation time frame depending on your delivery day and noted in your account.
Should this happen with an item you have requested, we'll do our best to fulfill the order from another local farm. In the event we can't find a local farm, we'll fulfill the order from a farm further away because we are equally committed to reliability as we are to sourcing as local as possible. If none of these solutions are available, we'll promptly refund you.